Refund Policy

Provided by:

Aura Digital
De Entree 201
1101 HG Amsterdam
The Netherlands

Phone: +31 970 1020 6459
Email: help@cosmicmatchlove.com
Website: https://cosmicmatchlove.com/

1. Nature of Service

CosmicMatchLove provides digital services only. No physical goods are delivered.

2. 14-Day Cooling-Off Period (EU Consumers)

If you are an EU consumer, you may withdraw within 14 days of purchase unless digital performance has begun.

3. When You Are Eligible for a Refund

You are eligible if:

• You request a refund within 14 days
• No tokens have been used
• No reports or outputs have been generated

4. When Refunds Are Not Available

Refunds are not granted if:

• Any token has been used
• Any report or output has been accessed
• The 14-day period has expired
• Fraudulent activity is suspected
• A chargeback is initiated without contacting support first

5. Refund Requests

To request a refund, please include:

• Full name
• Email address used for purchase
• Date of purchase

Send to:
Email: help@cosmicmatchlove.com

Or call:
Phone: +31 970 1020 6459

6. Refund Method

Approved refunds will be processed:

• Using the original payment method
• Within 14 days of approval

7. Disputes & Chargebacks

Customers are encouraged to contact us before initiating a chargeback.

Fraudulent or unjustified chargebacks may result in:

• Account suspension
• Loss of remaining tokens
• Submission of evidence to payment providers

8. Exceptional Cases

We may provide refunds in limited cases such as:

• Duplicate payments
• Technical errors preventing delivery