Privacy Policy

Company Name: Aura Digital

Registered Address:
De Entree 201
1101 HG Amsterdam
The Netherlands

Phone: +31 970 1020 6459
Email: help@cosmicmatchlove.com
Website: https://cosmicmatchlove.com/

1. Introduction

Aura Digital ("we", "us", "our") operates CosmicMatchLove (“CosmicMatchLove”), an online platform providing astrology-based compatibility tools, birth chart generation, and AI-generated interpretations. We provide digital services only.

We are committed to protecting personal data and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We collect only the data necessary to provide our services.

Information You Provide:

Full name
Email address
Billing address
Country of residence
Birth data (e.g., date, time, and place of birth for chart generation)
Transaction and order details

We do not collect customer phone numbers as part of checkout.

Payment Information:

We accept credit/debit cards, Apple Pay, and Google Pay. All payments are processed through PCI-DSS compliant third-party payment providers.

We do not store:

Full card numbers
CVV/CVC codes
Apple Pay or Google Pay credentials

We receive only transaction confirmation and limited payment metadata.

Automatically Collected Information:

IP address
Browser type
Device information
Pages visited
Date and time of access

This data is used for security, fraud prevention, and basic service analytics.

3. How We Use Personal Data

We use personal data to:

Process purchases
Deliver digital services (e.g., compatibility reports and charts)
Provide customer support
Prevent fraud and abuse
Comply with legal obligations
Manage disputes and chargebacks

We do not sell personal data.

4. Legal Basis for Processing

We process data based on:

Contractual necessity (to provide the service you purchased)
Legal obligation (e.g., tax and accounting requirements)
Legitimate interest (fraud prevention, security, service integrity)
Consent (only where applicable)

5. Cookies

CosmicMatchLove uses only strictly necessary cookies required for the secure operation of the website.

We only use essential cookies such as:

Session Cookie
This cookie keeps you logged in while using your account so the website remembers that you are authenticated.

Security Cookie
This cookie helps protect the website and users from malicious activity by ensuring that requests are legitimate.

These cookies are strictly necessary for security and core website functionality.

We do not use:

Advertising cookies
Tracking pixels
Third-party analytics cookies (unless explicitly implemented and disclosed)

You can control or delete cookies through your browser settings, but disabling them may prevent parts of the website from functioning properly.

6. Data Retention

We retain personal data:

For the duration of the customer relationship
As long as needed to provide access to purchased services
As required by tax and accounting laws
As necessary for dispute resolution and fraud prevention

Data is deleted or anonymized when no longer required.

7. Data Security

We implement appropriate technical and organizational measures, including:

SSL/TLS encryption
Secure hosting environments
Access controls and authentication measures
PCI-DSS compliant payment processing

8. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms are used.

9. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent (where applicable)

To exercise your rights, contact: help@cosmicmatchlove.com

10. Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.